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COVID-19 Supporting Your Changing Needs




Update: Further to Covid-19 announcement on the 27th of March
 

HuntOffice is fully operational and is continuing to deliver essential office

products and health & safety products throughout Ireland.

As announced on gov.ie our business type is listed under the updated list of

essential retail services
providing direct delivery and is to remain open and

fully operational throughout this period.
 

We are committed to serving our customers during this critical time to ensure

you get the products you need without having to leave your home.  We are

working around the clock to ensure the availability of these essential products

and will extend our resources so we can fulfil your requirements.

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At HuntOffice we recognise that your needs have changed

as a result of social distancing measures to help reduce the spread of the Covid-19.

With so many people now working from home, we are working with our customers to provide

a much needed service that assists our customers continue their business through a remote working environment.

We understand that the fast supply of office supplies and equipment is essential for your business

throughout this challenging time.


Our Priorities



At Hunt Office, the health and safety of our staff and customers is paramount.

We have implemented Covid-19 health practices in line with Government and HSE recommendations.


Deliveries



We are providing a nationwide delivery service as normal right to your door.

Our warehousing facilities are also functioning as normal.

Lead-times are as per the lead-time stated on the product page.

To ensure you get the fastest possible delivery of your order we have a network of couriers

throughout Ireland. In line with Covid-19 guidelines, our couriers are

offering contactless delivery service where the courier can sign for the delivery on your behalf.

It is policy that all delivery drivers must adhere to social distancing procedures and

have the necessary sanitising equipment.


Customer Support Service



Throughout the past few weeks HuntOffice has made many changes to ensure all our

office staff can safely work from home. When making these changes it was our priority that we

continue to offer the same level of support to our customers. Our call centre is fully functioning remotely

and we are maintaining the same levels of support - 95% of calls are being answered within

20 seconds. As well as our call centre we also provide a live chat service and email support.


Stock Availability



As a result of the Covid-19 pandemic we have seen an upsurge in demand for

sanitising products and protective equipment including facemasks, protective goggles, coveralls etc.

We have redeployed staff to help source these products and deal with the increased demand.

When these essential items are out of stock we have a “Notify me” button on product pages where customers

can leave their contact details and will be contacted as soon as we replenish the stock of these essential items.

We have also seen an increased demand for tech products as a result of customers working remotely

and we are updating our site throughout the day, keeping our delivery dates and lead times as accurate as possible.


Multiple User Account & Delivery Addresses



We provide multi user accounts for companies who have a number of employees who

need to order office supplies. With multiuser accounts, each account has a main user and sub users.

The sub user can log into the company account and order the products they require.

The main user can view all orders being placed giving them full visibility and enabling control of company spend.

In addition each account can have multiple delivery addresses so we can deliver orders direct to each sub-user.

If you have any questions, please feel free to contact our customer service team who can assist your business to setup a multi user account.