HP 3 year Active Care Next Business Day Onsite w/Defective Media Retention DT HW Supp
- HP TechPulse-enabled support features
- Remote problem diagnosis and support
- Next business day onsite hardware support<sup>[1]</sup>
- Defective Media Retention
- Replacement parts and materials
- Firmware updates for selected products
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Product Specification
- Product Code
- H44439979
- Manufacturer Ref
- U18HSE
Product Details
- HP 3 year Active Care Next Business Day Onsite w/Defective Media Retention DT HW Supp
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.
- Fast response times
Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements. - Quick resolutions
Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair. - High device uptime
Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Specifications
| Features | |
|---|---|
| License quantity | 1 license(s) |
| Number of years | 3 year(s) |
| Packaging data | |
| Quantity per pack | 1 pc(s) |
| Supplier features | |
| Support type | Active Care |
| Place of service | Remote and Onsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 3 years |
| Response time | Next business day response |
| Service method | Onsite and Predictive Support |
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage period | 36 month(s) |
| Warranty type | S |
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